Work from home is the new norm this year. The major IT companies, such as Twitter and Spotify, are encouraging employees to work from home. Online meetings and virtual conferences replace our traditional meetings and group discussions. Zoom leads with a high market share. The software can be complex for new users. While making video calls, it can become embarrassing when the audio/speakers stop working on your side.
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The audio issues on the admin side can interrupt the ongoing Zoom meeting. Something that’s not ideal for the overall software experience. There can be many reasons behind the behavior.
For instance, you might have accidentally hit the mute button, he PC/Mac might be connected to another Bluetooth device, problems with the audio settings no Zoom, etc. In this post, we will guide you through the top eight troubleshooting options to fix the audio issues on Zoom.
1. Join Zoom Video With Computer Audio
When you start the meeting on Zoom, the app gives you a couple of options to join the meeting. You can directly compose the meeting with video and audio.
When your Mac makes sound you should see it register in the track’s meters. Click Record to capture the audio. When you choose Soundflower as your Mac’s audio output you can no longer hear. Hear is sound enhancement software for the Mac and PC. Hear improves the sound quality from your headphones, internal or external speakers. Hear can also add 3D.
Steps to Record Internal Audio on Mac with QuickTime Player: Launch QuickTime Player App on your Mac. Select File Menu and click on the tab “New Audio Recording” to begin. Now the Audio Recording Window will open on your screen. Simply select the iShowU Audio Capture as one of your Mic/Aux devices and it'll capture everything you hear on your Mac.
The Zoom app will offer the pop-up to let you join with Computer Audio when you tap on the New Meeting option. You can enable the ‘Automatically join audio by computer when joining a meeting’ option. he software will remember the settings and make sure that you join the Zoom meeting with audio enabled.
2. Check Computer Audio
This has happened to me a couple of times. That's because the mute button looks on the Apple MacBook. Sometimes I use the mute button on the keyboard to quickly silence the sound. MacBooks don’t display the LED indicator showing the mute button it on.
You can forget to unmute it before the Zoom meeting. Press the F10 key and make sure that you have unmuted the sound on your device.
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Read More3. Select Your Device Speakers From the Zoom Audio Settings
Zoom allows you to change the default speakers for the meeting. If you are using your phone as a webcam or connected to some third-party speakers, you need to make sure that you have selected the Zoom Audio Settings' relevant accessory.
Let me share what happened to me. I used my iPhone as a webcam on Zoom using the EpocCam software. For that, I downloaded the relevant drivers and set up the service. During setup, I changed the Audio Settings on Zoom from MacBook Speakers to EpocCam device.
The next time when I tried to conduct the meeting on the Zoom app, it remembered my last settings and tried to use EpocCam instead of MacBook speakers for audio. When I didn't use EpocCam app, I couldn’t hear audio from the other side. So I had to revert to MacBook speakers from the Zoom Settings > Audio to fix the issue.
4. Check Output Volume From Audio Settings
It’s always advisable to check the volume output setting before starting an important meeting. Follow the steps below to test and make volume adjustments in the Zoom app.
Step 1: Open the Zoom app on your device.
Step 2: Tap on the Settings icon at the upper right corner.
Step 3: Go to Audio Settings and use the slider and tap on the Test Speakers button to adjust the volume levels.
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Click here to see our Zoom articles page5. Disable Bluetooth
You might have used Bluetooth on your PC or Mac to connect headphones or TWS (Total Wireless Stereo). Most users forget to turn off the Bluetooth after use. The next time you compose the Zoom meeting, it might use the Bluetooth function and connect to a paired device.
In such cases, you won’t be able to hear audio from your side. Make sure that you have disabled the Bluetooth on your side, and it’s not connected to any third-party Bluetooth accessory.
6. Make Sure the Microphone Is Working on Other User’s Side
The audio is working perfectly fine on your side. The issue might be from the other side. The Zoom attendees might be having microphone issues on their side. You can kindly ask them to fix the microphone so that you can hear them during the Zoom meeting.
We have already covered a detailed post to fix microphone issues on Zoom. Share the post link with attendees to fix the issue.
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If the sound on your Mac has stopped working, there are a number of possible explanations and solutions. The first thing to check is that the sound definitely is not working. Below we'll explain what to check.
No sound on Mac? Check these things first
1. Check the volume
As simplistic as it may seem, the first thing to check is that the volume hasn’t been muted intentionally. Tap the volume up (F12) key to turn up the sound level.
Pro tip: If you hold down Option+Shift when you press F12 or F11 to increase or decrease the volume, it will move in smaller increments than the full step changes that occur when you use the keys on their own.
2. Is it an app problem?
It may be that there’s no sound on your Mac because it won’t play audio in a specific app. If, for example, you can’t hear sound from a video in Safari, make sure the audio isn’t muted, by clicking the volume control in the video. You should also check other sound sources, like iTunes and QuickTime movies to find out if they can play sound.
Tip: if you’re fed up with websites you visit automatically playing video with sound when you’re working, go to Safari>Preferences and click the Websites tab. Click Autoplay, and in the bottom right of the window, choose Stop Media with Sound.
3. Check for hardware issues
Next, check there’s nothing plugged into the headphone/line out port and look to see if there’s a red light on that port. If there is, it could be there’s a problem with the port, or something blocking it. Try blowing on it to clear dust, if that’s the case.
4. Are you running the latest version of macOS?
If there’s still no sound on your Mac, Apple’s advice is that the first thing you should do is make sure you’re running the latest version of macOS.
To check which version of macOS your Mac is running, click the Apple menu and then About this Mac. The window that opens will have the name of the version of macOS currently installed at the top. Now the latest version is macOS High Sierra. If you’re not running High Sierra, you should consider installing it by going to the App Store app, and clicking on it in the sidebar on the right hand side of the main window.
If you don’t want to install High Sierra, at least make sure you’re running the latest update to whichever version of the OS is installed. To check that, click Software Update in the About this Mac window. That will check for updates and let you know if there’s one available. If there is, install it.
Before you install either a new version of the OS or an update, backup your Mac using Time Machine, or whichever backup tool you normally use.
5. Run Maintenance scrips
If you’ve determined your Mac’s sound definitely isn’t working, consider running CleanMyMac X’s Maintenance scripts. These optimize the performance of your Mac by running a number of routines such as repairing disk permissions, verifying your startup disk, and rebuilding the launch services database.
Here's how to run Maintenance scrips:
Download CleanMyMac X here (it's free to download).
- Launch the app.
- Click Maintenance.
- Choose Run Maintenance Scripts and click Run.
Following this link, you can get CleanMyMac at 20% off.
How to check your sound settings
If you’re running the latest version of macOS and your sound still isn’t working, the next step is to check your Sound settings.
- Click on the Apple menu and choose System Preferences.
- Click on the Sound pane.
- Select the Output tab and choose Internal Speakers. If that’s not available as an option, contact Apple Support.
- Check if the volume slider is low, if so slide it to the right and check the sound again.
- Make sure the Mute box isn’t checked.
If, when you check your sound settings, you see a USB device selected rather than Internal Sound, and you can’t change it, disconnect all USB devices from your Mac and try again.
Is there an app interfering with the sound?
Some applications, like screen recorders, install their own audio output drivers so that when you record the screen you can direct your Mac’s output to the recording app. It’s possible that if you’ve installed an app like that, its driver could be interfering with your Mac’s sound output.
- Go to System Preferences and choose Sound.
- Click on the Output tab.
- If there’s an output option that looks like a software app and it’s selected, that may be why the sound is not working on your Mac.
The best thing to do in that instance is to uninstall the app. You could just drag the app to the Trash, but that won’t uninstall it properly or remove all the files the app has placed on your Mac. To do that, you should use a dedicated uninstaller like CleanMyMac X.
CleanMyMac makes it very easy to completely uninstall any app so that it doesn’t leave any fragments or stray files behind. By using CleanMyMac, you can be sure you’ve deleted all the files associated with the app and that it hasn’t left anything behind. You can download CleanMyMac for free here.
Restart the sound controller
If there are no software audio drivers interfering with your Mac’s sound output, nothing plugged into the headphone jack, USB, or Thunderbolt ports, and your sound still doesn’t work, the next step is to restart the sound controller. This requires launching Activity Monitor and quitting a process, but don’t worry, it’s not too scary!
- Go to Applications>Utilities and double-click on Activity Monitor to launch it.
- In the search bar, type 'coreaudiod’ to locate the Core Audio controller.
- Click on coreaudiod, then click ‘X’ in the tool bar to quit it.
- Coreaudiod will restart.
Mac volume not working and stuck on mute?
If the volume control is not working on your Mac, either using the keyboard or the slider in the menu bar or System Preferences, it could be ’stuck’ on mute. The most common occurrence of this problem is on pre-2015 Macs that had a digital audio output support in the headphone jack.
On those Macs, there was a sensor in the port that detected whether a headphone jack or a digital audio device was plugged in. The Mac would then change the output to headphones or digital output accordingly. However, sometimes the sensor failed to recognise when a digital audio device had been unplugged and so the audio output remained locked on digital output, with no way to change it. With no digital audio output connected, there is no way to change the volume or hear sound.
The solution in that case is to plug the cable back in to the socket and remove it again. Try it a few times, if necessary, to ‘trip’ the sensor and make the Mac recognise the digital audio device is no longer connected. If that doesn’t work, there could be some gunk blocking the socket. Try blowing on it to remove any dust. If that doesn’t work, buy a can of compressed air and, carefully, spray the socket to bow out the dust.
If that still doesn’t do the trick, buy a foam-tipped swab (don’t use a cotton bud as these leave tiny threads behind) and dip it in rubbing alcohol. Put the swab into the headphone jack and clean it, wiping away as much of the link as possible.
Hear Audio For Mac Computers
Bluetooth sound not working on Mac
Your Mac can play audio wirelessly via Bluetooth, so if you have Bluetooth speakers or headphones, you can use those to listen to music, or anything else on your Mac. Sometimes, however, they don’t work.
Make sure Bluetooth is switched on.
- Go to System Preferences and click the Bluetooth pane.
- If it says Bluetooth turned off, turn it on.
Make sure your headphones or speakers are connected.
- Look in the list of devices in the main window to see if your headphones or speakers are listed.
- If not, put them in pairing mode (you’ll need to refer to their instructions to find out how to do that) and when they appear, click Connect.
- If they are listed but not connected, make sure they’re switched on and Control-click on them in the main window and choose Connect.
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Tip: If you check the box labelled Show Bluetooth in menu bar in Bluetooth preferences, you can connect from the menu bar item.
Hear Audio For Mac Os
Once your headphones or speakers are connected, click on the volume control in the menu bar and choose them. If you don’t have the volume control displayed on the menu bar, go to System Preferences, choose Sound and then the Output tab and select the Bluetooth speaker or headphones. While you’re there, it’s a good idea to check the box labelled Show volume in menu bar — it’s in the Sound Effects tab.
Hear Audio On Mac
To conclude, there are a number of reasons why the sound is not working on your Mac. If you follow the guide above and take it one step at a time, you should be able to fix the problem. If none of the steps above work for you, the next step is to contact Apple support and, if possible, make an appointment at the Genius Bar of an Apple Store. If that’s not possible, Apple will advise you on the best course of action to get your audio working again.